Privacy Policy

1. Introduction

AccScale ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered business analytics service ("Service"). Please read this policy carefully.

2. Information We Collect

We collect the following types of information:

Personal Information

• Name and email address when you create an account
• Billing information for paid subscriptions
• Business information you provide (company name, industry, goals)
• Communications with our support team

Analytics Data

• Data from connected third-party services (Google Analytics 4, Microsoft Clarity)
• Business documents you upload to the Context Engine
• AI-generated deliverables and insights

Usage Data

• Log data (IP address, browser type, pages visited)
• Device information (device type, operating system)
• Usage patterns and feature interactions

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain the Service
• Generate AI-powered business insights and deliverables
• Process transactions and send billing notifications
• Communicate with you about updates, features, and support
• Improve and personalize your experience
• Analyze usage patterns to enhance the Service
• Detect and prevent fraud or security issues

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who help operate our Service (hosting, payment processing, analytics)
• AI Processing Partners: We use OpenAI and other AI providers to generate insights. Your data is processed according to their privacy policies.
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain information for legal, regulatory, or legitimate business purposes for up to 3 years. Analytics data connected from third-party services is processed in real-time and not permanently stored on our servers.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Object to or restrict processing of your information
• Data portability (receive your data in a structured format)
• Withdraw consent at any time

To exercise these rights, please contact us at privacy@accscale.ai.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and remember your preferences. You can control cookie settings through your browser. Note that disabling certain cookies may affect the functionality of the Service.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States and South Korea. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

10. Children's Privacy

The Service is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child, we will take steps to delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at:
Email: privacy@accscale.ai
Address: Seoul, Republic of Korea